This Privacy Policy describes how our mobile application (“the App”) collects, uses, and protects user information. By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
The App is designed to allow users to reload stored credit and make purchases at participating canteen outlets.
To provide and improve our services, the App may collect the following types of information:
Username or user ID
Login credentials
Reload transactions
Purchase records
Transaction timestamps and amounts
Device type
Operating system version
App version
App interactions and performance data
We may use collected information for the following purposes:
To provide and maintain the App services
To process credit reload and payment transactions
To maintain transaction history for users
To improve application performance and user experience
To send important notifications and service updates
To provide customer support
All payment and reload transactions are processed securely through Gkash, a trusted payment gateway provider.
The App does not store sensitive financial information such as full credit card or banking details.
The App may use trusted third-party services that help operate and improve the application.
These may include:
Firebase – used for push notifications, analytics, and application performance monitoring.
Gkash – used for secure payment and reload transaction processing.
These third-party services may collect certain technical information as required to perform their services and operate under their own privacy policies.
We implement reasonable technical and organizational security measures to protect user information from unauthorized access, disclosure, or misuse.
All data transmission between the app and servers is encrypted where applicable.
User information and transaction records may be retained for operational, accounting, security, and legal purposes.
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it.
Users who wish to delete their account may request account removal by contacting our support team.
Upon verification of the request, the account and related information will be deleted or anonymized where applicable, except where retention is required by law.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Users are encouraged to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: finance@akoof.com
Gkash Privacy Policy:
https://www.gkash.com/privacy-policy
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